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Delivery & Returns

Delivery Methods

1. Home Delivery

Shipping locations

The scope of delivery is currently limited to Hong Kong and Macau only.

Delivery Charge - Hong Kong

•Free shipping with net purchase of HK$300 or above
•For order less than HK$300, the delivery charge is HK$30 per order

Delivery Charge - Macau

•Free shipping with net purchase of HK$500 or above
•For order less than HK$500, the delivery charge is HK$50 per order

Delivery Time

•Commercial and industrial areas: 3 – 5 working days
•Outlying island areas: at least 5 working days

Delivery Details

•Your order will be delivered by S.F. Express or Pickupp Logistics Service to the address that you filled out on the checkout page.
•Once your order is dispatched from the warehouse, our system will send you a “Shipment Confirmation Email” with waybill number of your order. You can check the shipment status by entering the waybill number on corresponding logistics' website. If you need to select the specify delivery time, please contact the logistic company by yourself.
•To ensure the courier can contact you smoothly, kindly double confirm the mobile number that you submit at checkout page is correct.
•If S.F. Express cannot contact you twice in a row, the order will be cancelled automatically and we will refund (excluding delivery charge) to your credit card within 20 business days. Or you may need to take the products from Chai Wan warehouse.

Business days mean any days which exclude Sundays and public holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong or bad weather warning of similar effect is issued in Macau at any time between 10:00 a.m. and 5:00 p.m.​

In addition, please be aware that scheduled delivery is not available.​Changes in shipping address will not be accepted after the order is confirmed.


The delivery lead time of your order might be impacted due to, including but not limited to, the following reasons and our customer service will notify you as soon as possible:​

•Bad weather conditions​
•During sale and promotion periods delivery might take a little longer than expected
•When the delivery address provided is wrong or incomplete
•Epidemics and mandates in place due to Covid-19

2. Store Pickup

Free shipping for Store Pickup at selected locations.

Delivery time: 7 working day

*All order will be free storage for 14 day since products arrived at store. After 14 days, FOOTSPOT has rights to charge an extra storage fee.

Refund/Exchange Policy

For Products purchased at the Website, you can apply for a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction. Only accept to exchange a product with same price or higer price.

1. For Refund/Exchange by Home Delivery or S.F. Stations :

Return/Exchange Criteria

•Please make sure that your order meets below Criteria for Accepting Returns.

Return Delivery Charge

•Unless the product is flawed or any quality defected, the delivery fee of all returns needed to be paid by yourself.

Return Procedure

1.Please contact us for any return request.
2.Once we accept your return request, you will also receive a "Return Request Confirmation email" which stated the item you requested to return and the total refund amount.
3.Please bring the returning goods to Chai Wan warehouse or mail it to Chai Wan warehouse within 7 days. Please print out the “Return Request Confirmation email”, pack and seal with your return item securely in an undamaged bag together. Please do not pack your return products in the original see-through packing bag to prevent losing the products during shipping. Please be reminded that returning in person and non- trackable courier (e.g. Surface Ordinary Letter / Packet) would not be accepted.
4.You only can return the products back to Chai Wan Warehouse.
5.Once we receive the returned products and determine that they satisfy return conditions, the refund will be credit back to your credit card account within 20 business days.

2. For Refund/Exchange in FOOTSPOT Retail Store:

Return/Exchange Criteria

•The products only can be returned/exchange at designated FOOTSPOT Retail Store.
•Please make sure that your order meets below Criteria for Accepting Returns.

Return/Exchange Procedure

1.Please bring your return item to designated FOOTSPOT Retail Store, and ask the staff for a return/exchange request.
2.Our staff will conduct an inspection to confirm whether the return item meets the return/exchange criteria. If the standard is met, our staff will help you to exchange or apply for refund and return the item to our warehouse. In the meantime, you will also receive a "Return Request Confirmation email" for your record.
3.Once we receive the returned products and determine that they meet the return criteria, we will credit back the refund to your credit card account within 20 business days.

Refund Details

•Once we receive the returned products and determine that they meet the return criteria, we will credit back the refund to your credit card account within 20 business days.
•If the return item does not meet the above return criteria, we will return the item to you and would have an additional HK$50 as return delivery charge.
•The refund amount is subject to the actual payment amount.
•The actual refund date is based on the bank or online payment platform processing cycle.
•If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift(s) after making returns, it must be return together with the order for refund. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.
•If your order cannot fulfill the original order requirements of applying the coupon code after making return, the total value of the coupon code will be deducted from the refund. Once the order is refunded, the relevant coupon code cannot be used again.

Criteria for Accepting Returns/Exchanges

Any product being returned/exchanged within the 7-day unconditional exchange window must meet the conditions below to be accepted, and products must be unwashed and unworn (i.e. must be in the condition at the time of original purchase and meet the conditions for secondary sales.) If your return/exchange product does not meet the following conditions for secondary sales or insufficient information provided with the exchange parcel, we reserve the right to reject your exchange request.

•The product for return/exchange is in a condition that can be sold again; the surface of the product has no scratches, damage and unused. The product should be keep in its original condition;
•The outer packaging is intact, the shoe box has no tears, graffiti, the shoe box is not wrapped around the tape or the courier face is posted; besides, dotted line on some shoe box are packing design only, please do not tear along the dotted line or remove the layer of double sided tape inside the shoebox to meet the return and exchange conditions.
•All related accessories (including warranty card, dust bag etc.) and all gift set provided must be included with your return/exchange.

For example, please find the details below:

Shoes: The shoe box must be included and cannot have any tears, graffiti or markings, or tape wrapped around the box. The product certificate at the bottom of the box must be completely intact. Any footwear cannot have any scratches, wear (breaking) damage, bumps, signs of use, or disassembly. Additionally, footwear must be kept clean, dry, and unwashed.

Apparel: Any clothing or apparel must include any authenticity tags, any warranty card, and any labels (product and product care) with no signs of tearing or disassembly. In addition, products must not have any graffiti, markings, or stains. Items must be unwashed as well. Be sure to include any dustproof packaging originally included with your return or exchange.

Other FOOTSPOT products: The original packaging, including any tags or accessories (including warranty card), must be kept intact (no markings, tearing, or disassembly). Any parts originally included must be complete and included with the product.

If any signs of damage to the shoebox, outer packaging, or to any products (including any accessories or parts) are present at the time of receipt, please contact us for assistance.

Return/Exchange conditions

Before you return/exchange a product, be sure it meets the above criteria for product exchanges. The following instances qualify for our 7-day return/exchange window:

•Products with a manufacturing defect (may be subject to additional limitations)
•Products whose color, design, or materials are not consistent with their online description
•Products that don’t fit or were purchased in the wrong size
•There was an issue with the shipping process
•You dislike the product
•You purchased the wrong product
•You receive a product flawed or with any quality defects. Such product may be exchanged only in accordance with the exchange procedure for defective products and will be subject to additional limitations;
•All products purchased during a FOOTSPOT event/promotion must be exchanged under following those limitations of the event/promotion.

Return/Exchange Exclusions

The following instances will not qualify for exchange:

•Products that don’t meet our exchange product criteria for 7-day unconditional exchanges.
•Where the product is used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale condition.
•Any product with loose threads or materials, cracking caused by external scratches due to contact with hard objects and signs of internal wear and tear.
•Product damage caused by use of product for longer than the service life.
•Any colour fading due to displaying and exposure to direct sunlight.
•Where the electronic invoice or order number issued at the time of purchase is lost.
•Non-FOOTSPOT products.
•Products purchased from websites other than our official website.
•In case of any dispute, the matters are subjected to the final decision of FOOTSPOT.