The scope of delivery is currently limited to Hong Kong and Macau only.
Delivery Charge - Hong Kong
Delivery Charge - Macau
Business days mean any days which exclude Sundays and public holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong or bad weather warning of similar effect is issued in Macau at any time between 10:00 a.m. and 5:00 p.m.
In addition, please be aware that scheduled delivery is not available.Changes in shipping address will not be accepted after the order is confirmed.
The delivery lead time of your order might be impacted due to, including but not limited to, the following reasons and our customer service will notify you as soon as possible:
Free shipping for Store Pickup at selected locations.
Delivery time: 7 working day
*All order will be free storage for 14 day since products arrived at store. After 14 days, FOOTSPOT has rights to charge an extra storage fee.
For Products purchased at the Website, you can apply for a return / exchange within seven (7) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction. Only accept to exchange a product with same price or higer price.
Return Delivery Charge
Criteria for Accepting Returns/Exchanges
Any product being returned/exchanged within the 7-day unconditional exchange window must meet the conditions below to be accepted, and products must be unwashed and unworn (i.e. must be in the condition at the time of original purchase and meet the conditions for secondary sales.) If your return/exchange product does not meet the following conditions for secondary sales or insufficient information provided with the exchange parcel, we reserve the right to reject your exchange request.
For example, please find the details below:
Shoes: The shoe box must be included and cannot have any tears, graffiti or markings, or tape wrapped around the box. The product certificate at the bottom of the box must be completely intact. Any footwear cannot have any scratches, wear (breaking) damage, bumps, signs of use, or disassembly. Additionally, footwear must be kept clean, dry, and unwashed.
Apparel: Any clothing or apparel must include any authenticity tags, any warranty card, and any labels (product and product care) with no signs of tearing or disassembly. In addition, products must not have any graffiti, markings, or stains. Items must be unwashed as well. Be sure to include any dustproof packaging originally included with your return or exchange.
Other FOOTSPOT products: The original packaging, including any tags or accessories (including warranty card), must be kept intact (no markings, tearing, or disassembly). Any parts originally included must be complete and included with the product.
If any signs of damage to the shoebox, outer packaging, or to any products (including any accessories or parts) are present at the time of receipt, please contact us for assistance.
Before you return/exchange a product, be sure it meets the above criteria for product exchanges. The following instances qualify for our 7-day return/exchange window:
The following instances will not qualify for exchange: